Regresar

Gestión de la calidad en empresas de servicios: Evaluación de la empresa inmobiliaria crea en la provincia de pastaza

Abstract:

Today quality is not only a requirement for big companies, it is rather a primary requirement in organizations, since customers are increasingly demanding and therefore require that the service or the products they acquire or pay are of high quality. Since the concept of quality of service constitutes the adjustment of the service delivered to consumers with their expectations. This definition determines the decision to spend or invest if it is the case. Service companies, on the other hand, must be sure of the capacity they have to offer the required attention, thus it is of fundamental importance to establish and measure the requirements of the products and services offered to customers. The aim of this paper is to present a statistical evaluation of the quality in CREA, a real estate company located in the city of Puyo, province of Pastaza, based on a survey of twenty costumers.