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Global Corporate Performance Measurement Model Through the Integration of Six Sigma and Balanced Scorecard. Application in the Poultry Industry

Abstract:

In recent decades, a competitive landscape, informed customers, and stringent regulations have forced goods and services industries to focus on evaluating performance and improving productivity. The purpose of this research is to develop a model for measuring overall corporate performance through the alignment of strategic objectives (Balanced Scorecard) and productivity improvement tools (Six Sigma) for multi-response processes that is robust enough for application in the poultry industry. The article’s contributions focus on the development of a model called the Multivariate Performance Measurement System (MPMS) that shows how a scorecard should be implemented in order to go beyond the DMAIC, or performance monitoring of financial and non-financial measures. The model postulates how indicators integrate and relate to each other to optimize a company’s overall performance.