Incidencia y rendimiento de normalización en la calidad de surtax S.A. en base A Iso 9001:2015

Abstract:

The aim of this research work is to analyze the influence of the Quality Management System (QMS) certified with ISO 9001: 2015 on the performance of quality standardization in Surtax SA, as well as the impact and performance of the standard for the company, as well as the advantage of being a company that has international certification. Finally, as the implementation of the SGC under the ISO 9001: 2015 standard is based on a decision support system (DDS) that will be in charge of implementing a computer system that helps the recipients of the company to make valid decisions and with a focus different; Likewise, the Customer Relationship Management system (CRM) will be used as a key element in the relationship with customers, it will be manipulated as the integration of technologies and processes of the company in order to meet the needs of the client. Key words: Implementation, system, management, quality, ISO standard.

Año de publicación:

2018

Keywords:

• Implementación
• CALIDAD
• gestion
• sistema

Fuente:

rraae