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Integrated IT governance and management model: Evaluation in a developing country

Abstract:

Following a Design Science Research (DSR) approach, this paper describes an integrated model of IT governance and management. The Model Design Phase is based on significant public and private sector IT studies contributions, on theoretical IT related models (BITA, BDIM, others), and on IT related professional frameworks (COBIT, ITIL, ISO 20000, others) that provide guidelines inspired by practice. The Model Evaluation Phase is done using three case studies with different contextual requirements and application limitations in Ecuador, a developing country. In any case, the experiences show the designed artifact operability and evidence similar implementation characteristics. The work provides a practical tool for practitioners and contributes to the existing body of knowledge, both about artifacts design and evaluation and on IT development in Private and Public Sector Organizations.