Integration of systemic quality and the balanced scorecard

Abstract:

This article presents the integration of systemic quality (balance between product and process effectiveness and efficiency) as a strategy of systems development organizations, through the balanced scorecard (BSC) method, to balance the different forces that drive the organization. The proposal contemplates a series of tasks that would be undertaken through the strategic plan. Each task assures one aspect of the organization, in addition to creating a strategic map and a series of indicators that demonstrate the cause and effect relationship between systemic quality and the organization. This article also illustrates a case study in which a dynamic simulation technique was used, recreating the present situation of a Venezuelan organization over a five-year period. This strategy was used to try to determine the impact of systemic quality on financial prospects, especially in increasing shareholder value, starting with the …

Año de publicación:

2003

Keywords:

Fuente:

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