La comunicación como agente dinamizador de los factores de calidad empresarial

Abstract:

The objective of this article was to analyze communication as an active force and its relationship with quality factors from four perspectives such as: leadership, satisfaction of internal clients' needs, incentives and sanctions, institutional horizon and continuous improvement. The main results showed that the descending communication is the one that predominates in the population under study; In addition, there is a difference between companies that use different communication channels and quality factors related to the satisfaction of needs and incentives and penalties. Adoption of quality management practices: an investigation of its relationship with labor productivity for laborintensive manufacturing companies. Quality factors and their impact on the business performance in the ecuadorian manufacturing sector-Loja.

Año de publicación:

2018

Keywords:

Fuente:

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