Regresar

Leading change in the internal quality assurance system implantation of a European technical university

Abstract:

The Universidad Politécnica de Madrid's School of Computer Engineering is implementing its internal quality assurance system from European directives and other sources, quality policies, and its underlying process map. One the main success critical factor implementing these processes is to obtain a real involvement of the different stakeholders. Change management is a good practice used in organizations as a way to provide a detailed road map, with caution signs pointing out the potential dangers. This paper presents the adaptation of a change management methodology to technical universities and explains the road explored implementing a key strategic process as the educational program improvement review process. We show, as an example, success results about of how a student workload study is developed and used. © 2011 IEEE.