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Literature Review about Intention Mining in Information Systems

Abstract:

Based on the event log, the process mining techniques allow the discovery of the real processes, the verification of conformity with the prescribed processes and the improvement them. Also, in the current literature has evidenced the development of some works of process mining to the discovery of user intentions (intention mining). The purpose of this work is to conduct a literature review about the development of intention mining in the information systems engineering area, which aims is to define the state of the art of the intention mining techniques that are have developed based on the process mining techniques. Then, is developed the literature review, it analyzes and discusses the identified resources in the review. Is estimated that these resources will be the starting point to develop an intention mining technique, which allows identifying the gap between the prescribed processes and the real processes of a business.