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MATURITY AND QUALITY LEVELS IN THE USE OF INTEROPERABLE INFORMATION SYSTEMS FOR ECONOMIC REACTIVATION OF TOURISM-HOSPITALITY-GASTRONOMY SECTOR POST-PANDEMIC. CASE STUDY: ECUADOR

Abstract:

As a result of the global pandemic of COVID 19, many socio-economic sectors have been affected, the most affected being the tourism, hospitality, and gastronomy industries, which are closely related. As part of the reactivation activities proposed by different governments around the world, in addition to financial support, technological solutions have been determined for these sectors in such a way that responsible public entities have had the need to propose interoperability solutions that help increase the number of customers in these three sectors as the restrictions have been decreasing in terms of attendance at hotels, restaurants and several tourist centers. This paper presents the current state of maturity in the application of interoperable information systems by public institutions responsible in Ecuador, as well as a preliminary approach to a model for evaluation of this type of IT solutions.