Managing change in an Ecuadorian library: The role of leaders and stakeholders

Abstract:

This paper focuses on change management and stakeholder management. We study the relation between these two in a case study: the change process from a traditional library to a Library 2.0 model in the University of Cuenca, Ecuador. The paper presents the experiences acquired from change management during the implementation of the Library 2.0 model from 2007 till 2010. Data for this case study have been obtained through semi-structured interviews and official and unofficial documents. Qualitative methodology was used and particularly case study approach. After 3 years of implementing the change, the stakeholders’ perception about the results is that they were partially fulfilled. Three critical elements were identified: First, a structured process is necessary to perform the change. Second, a clear and strong leadership is need to implement the change successfully. Third, an adequate management of stakeholders in order to increase the support for the change is required. Furthermore, this case study shows that a high emphasis was given to strategic and, technological and structural issues, but issues such as human resources and human process are barely developed. The modernization of a traditional library to a new model for library services should manage the four elements in an integrated way to achieve success.

Año de publicación:

2011

Keywords:

Fuente:

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