Modelo de gestión para el departamento administrativo en una agencia aduanera

Abstract:

This paper presents titling a customs agency since 1967, provides services and solutions in import and export procedures; seeks continuous improvement in its operational processes under quality standards, to meet the needs of internal and external customers; It has an administrative department that presents difficulties in determining priorities in strategic planning, obtaining results through standardized processes, where policies, functions, auxiliary budget management should engage with the objectives of the company, increase the chances of the forecast, centralize functions and controls providing efficiency, by the rigidity with which emerged adaptable, organic, flexible models that require people to look more towards the goals to be achieved and the objectives to be met is sought. Organizations do not operate from improvisation, or work by chance; They are created to produce services, products or something else; organizational structures are similar to the structures of buildings, they vary in their degree of complexity in which autonomy is given to the units and people who are able to perform successfully in the workplace, according to the trust and commitment for which they were selected, supported and prepared so as to stimulate the commitment and professional development. The methodology is considered to be set as angular planning stage of the administrative process, part of an analysis of the environment, tools to use, cause-effect diagram. Within a management model proposed results are expected to optimize time and procedures; review of the current functions of administrative staff; rethink recruitment of staff with a more appropriate profile; analyze and modify the factors that efficiency levels measured in the procurement process for goods and services.

Año de publicación:

2016

Keywords:

• PLANEACÍON ESTRATÉGICA
• PROCESO
• CENTRALIZAR

Fuente:

rraae