Nurse attention to phone-call consultations in a heart failure unit

Abstract:

Introduction: Education and global clinical assessment of a patient situation are paramount tasks of nurses in a heart failure Unit. These tasks are mostly performed during clinical visits with face-to-face patient evaluation, counselling, and education. However, phone calls and phone consultations have became a progressively more common parallel task of nurses that need to be performed along with the routine job of clinical visits. Objective: To analyse the main causes of phone consultation and the answer delivered or the action taken in a heart failure unit that attends an outpatient heart failure population. Results: Between February and November 2012, 716 calls have been recorded. In 56% of cases the patient itself performed the call whereas in the remaining 44% the call was done by a carer, usually a family carer. The main reason for calling was a consult about non-heart failure …

Año de publicación:

2013

Keywords:

Fuente:

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