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Ontology design proposal to formalize knowledge and manage responses in a conversational interface of the Open Campus Initiative

Abstract:

Chatbots are the new technology looking to change the way we interact and get information from systems. Especially in education, chatbots need to be avaliable 24/7 to answer information needs of students. Ontologies are widely used when developing chatbots by structuring information in order to facilitate an answer for the user. In this work an ontology for chatbots is presented as part of an achitercture designed to design and train chatbots with different domains. This ontology is intended to link to an existing Knowledge Base described in RDF. When linking an actual Knowledge Base to this ontology, it is possible to create answer and dialog mechanism. With this new enhaced Knowledge Base, and the architecture developed for this chatbot it is possible to answer demands of information by identifying and structuring information from raw text. The pilot chatbot and the Knowledge Base developed in this work are intented to answer information about an open course iniciative.