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Organisational change in higher education institutions: A case study on restructuring the School of Social and Humanistic Sciences

Abstract:

The growing need for professionals that are competent and compatible with the dynamics of a globalised world encourages universities to continuously redefine themselves. This study uses the evolutionist and teleological models of organisational change to analyse and assess the effectiveness of the systematic process conducted by the School of Social and Humanistic Sciences (FCSH) of the Escuela Superior Politécnica del Litoral (ESPOL). The examination uses a principal components analysis for the exploratory stage, and an analysis of variance to identify differences among satisfaction levels from an internal survey to 558 alumni, graduated between 2011 and 2014. We found a statistically significant increase of satisfaction levels in terms of equipment, facilities and general services for students that graduated after the referred process. Descriptive statistics on the implemented programs complement the discussion.