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Perception of the quality of work life of the workers at family health centers of the central zone of Chile

Abstract:

The study aims to determine the quality of work life (QWL) perception of employees at nine primary health care facilities in the Central Zone of Chile. The research was performed under subjective and objective perspectives using a quantitative, cross-sectional, exploratory, descriptive, and correlational approach. The CVT-GOHISALO questionnaire (74 items) was applied to a sample of 303 health proffesionals. The results showed that five factors determine QWL. This was confirmed with the analysis of the measurement model of structural equations that showed good fitting of the data and a direct effect between the factors. The most influential relationships were the constructs of safety and work and the support and institutional recognition regarding development and integration. The factors that affected the perception of the quality of work life are recreation and family, support and institutional recognition, safety, work well-being, and development and integration.