Plan de mejoramiento de la calidad de los servicios brindados por los Organismos de Justicia basado en la percepción de víctimas de violencia intrafamiliar de la ciudad de Quito en 2016

Abstract:

The present titling work establishes the possibility to elaborate a plan of improvement of the quality of the services provided by the Justice Organizations based on the perception of victims of intrafamily violence of the city of Quito in 2016, determining intrafamily violence in the legislation and Which allows evaluating the perception of the victims regarding the services provided by the Legal Entities, defining the current situation of the processes that serve to develop strategies to improve the service provided; Through a descriptive quantitative field investigation that will be collected through the establishment of a population of 5,975 cases under study with a level of 95% and an error of 5%, estimating a sample of 361 cases; Which allowed to conclude that the services provided were regular or bad in 74% of the cases, so that strategies were evaluated to evaluate compliance with the norms and procedures implemented, as well as to follow up the social, psychological and medical situation that May have the victim of domestic violence The present titling work establishes the possibility to elaborate a plan of improvement of the quality of the services provided by the Justice Organizations based on the perception of victims of intrafamily violence of the city of Quito in 2016, determining intrafamily violence in the legislation and Which allows evaluating the perception of the victims regarding the services provided by the Legal Entities, defining the current situation of the processes that serve to develop strategies to improve the service provided; Through a descriptive quantitative field investigation that will be collected through the establishment of a population of 5,975 cases under study with a level of 95% and an error of 5%, estimating a sample of 361 cases; Which allowed to conclude that the services provided were regular or bad in 74% of the cases, so that strategies were evaluated to evaluate compliance with the norms and procedures implemented, as well as to follow up the social, psychological and medical situation that May have the victim of domestic violence

Año de publicación:

2017

Keywords:

• Justicia – Servicios – Quito(Ecuador)
• Magister en gestión y desarrollo social – Tesis y disertaciones académicas
• Violencia intrafamiliar – Ecuador

Fuente:

rraae