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Propuesta de un sistema de control de calidad cero defectos en la Empresa Gráficas Hernández CIA. LTDA.

Abstract:

The quality of a company is a matter of vital interest because it allows to produce goods that satisfy customer expectations and even exceed them, however, quality involves not only products but also the quality of human resources meaning that human talent must be trained and motivated to develop quality products and be able to remove all processes or inconvenient that don’t allow to meet this goal or don’t add value to the product. In mankind and industry progress it has been considered several stages of concept and philosophies of quality, starting from very basic principles going to innovative processes and all the philosophies that cover all the topics of interest in this huge world. A very prominent philosophy from years ago and actually developed by Phiilip Crosby called Zero Defect, a methodology to manufacture quality products since the first time. This is the reason why I have considered the proposal of a quality control system based on this philosophy. To make this proposal we must consider several aspects such as the description of the company and setting up processes that will help us to measure the relevant issues in which we must focus our study to develop a quality manual. A quality manual is composed of eight sections set as required by ISO 9001:2008 which contemplate certain procedures for the implementation of a Quality Management System which includes all contents that are part of a company such as raw materials, WIP, finished products, customer, human talent, and suppliers. In chapter I “Development of specific concepts” we focus on the right way to understand the issue of quality and contents related to it. Chapter II “Description of the company and current situation” it is, judging the most important aspects that can influence the production of quality or not quality. Chapter III “Setting up company processes and identifying problems for no quality” to justify the need to propose a system that helps to control quality in the company. Chapter IV “Quality Control System proposal” through the development of a quality manual based on ISO 9001:2008. Finally, in the annexes specified details that helped to achieve this proposal.