Propuesta de un sistema de gestión de calidad basado en la norma ISO 9001:2015 y la gestión de riesgo de la ISO 31000:2018 para mejorar los procesos de la Clínica Dental ZG Dental.

Abstract:

The objective of this degree work is to design a Quality Management System for the company ZG DENTAL, in order to improve productivity in its processes. The clinic has internal deficiencies in its procedures, they lack efficient strategic planning, giving rise to this proposal,which consists of gathering information on the current situation, which consists of gathering information on the current situation, analyzing the external environment, the internal environment and the stakeholders, setting goals, objectives, build the organization chart and the SWOT of the company. implement control points, detect process deviations and take continuous improvement actions.

Año de publicación:

2019

Keywords:

• riesgos
• SERVICIOS ODONTÓLOGICOS
• DEFICIENCIAS EN PROCESOS
• SISTEMAS INTEGRADOS DE GESTIÒN

Fuente:

rraae