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Prototype of an alignment model of the Ministry of Telecommunications and the Information Society to a public organization in Ecuador

Abstract:

This work contains information on technological advances in various public institutions in Ecuador, to improve the quality of services to users from government management. The objective was to design a prototype that is an alignment model for the Ministry of Telecommunications and the information society to a public organization in Ecuador; for this reason, it was important to work with a quantitative methodology that allowed to objectively know the management and applicable strategies and clarified its usefulness in the Ecuadorian context. In order for this alignment to be possible, it was proposed to comply with the decrees and laws, which allow the ease of communication between public and private companies, as well as strengthen citizen participation, support communication activity through access to public data, which values and respects diversity. It turned out that the ITIL model together with linear programming are the most suitable options to allow technology to be managed with good practices in public institutions. In this way, it was possible to conclude that state companies must align themselves, making good use of the information society, respecting the theory of public service, community communication, cybernetic theory, universal and affordable universal access to ICT, to all citizens, in order to provide care to users with quality and warmth based on the country's public policies.