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Quality management and business growth: Bibliometric analysis

Abstract:

The objective of this work was to analyze quality management and its influence on business growth from a bibliometric analysis of scientific production on the subject from 1999 to 2018. It starts from a review of scientific documents specialized in the Web of Science (WoS) database, where 2,514 scientific articles were identified, selecting a total of 309 publications as the basis for the application of bibliometric analysis. The scientific contribution by countries and continents was analyzed, as well as the methodology used in each work, and the main topics were identified, among other variables. Among the results, it stands out that the year with the highest productivity was 2018, with the International Journal of Quality & Reliability Management being the journal that has published the most publications on the subject. It is concluded that quality management has become an influential factor in the growth of companies, being considered as a dominant practice in their development.