Quality of Government Information in Ecuador. Messages without Objective for a People that Perseveres, Resists and Publishes

Abstract:

In October 2019 Ecuador experienced eleven days of nationwide protest, in view of the government's intention to execute Presidential Decree 883 which, among other things, would apply a gradual increase in the price of fuels. The General Secretariat of Communication of the Presidency (SGCP) issued 18 official communiqués, texts that allow a descriptive-chronological study of the handling of the crisis. The quality of the communiqués is analyzed from the dimensions of Kümpel and Springer (2016): relevance, comprehensibility, diversity, impartiality and accuracy. There was an absence of strategies. The paralysis of the main public services ignited citizen digital alerts; the lack of cbkp_redibility of the official channel was questioned. Citizens used Facebook and Twitter networks to generate trends contrary to the communiqués, damaging the government's image and consolidating a dispersed citizen activism, but which generated a flow of information, measured through the Fanpage Karma tool.

Año de publicación:

2022

Keywords:

• Political communication
• network
• cbkp_redibility
• ECUADOR
• Activism

Fuente:

scopus