Roadmap for an integrated lean six sigma model

Abstract:

One of the main differences between a product and a service is the interaction and interdependency of people when a service is delivered. Therefore, the complexity in the ladder becomes critical and mistakes such as: excessive cycle time, inefficient processes, high costs and high variability; often affect the proper execution and delivery in the service. Increasing efficiency and effectiveness could save money and time for the organization. Methodologies like Six Sigma and Lean are traditionally used at manufacturing companies, but in the service industry, the effect and framework is not yet clarified. The aim for this paper is to present a roadmap of Lean Six Sigma that helps practitioners on the service industry to reshape tools and steps of DMAIE (Define, Measure, Analyze, Improve and Embed). This research is based on literature review focusing at the characteristics and patterns of Lean and Six Sigma as well as the integration models of Lean Six Sigma and service applications.

Año de publicación:

2018

Keywords:

• Quality
• DMAIE
• Service industry
• DMAIC

Fuente:

scopus