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SSN-SPARKS at SemEval-2019 task 9: Mining suggestions from online reviews using deep learning techniques on augmented data

Abstract:

This paper describes the work on mining the suggestions from online reviews and forums. Opinion mining detects whether the comments are positive, negative or neutral, while suggestion mining explores the review content for the possible tips or advice. The system developed by SSN-SPARKS team in SemEval-2019 for task 9 (suggestion mining) uses a rule-based approach for feature selection, SMOTE technique for data augmentation and deep learning technique (Convolutional Neural Network) for classification. We have compared the results with Random Forest classifier (RF) and MultiLayer Perceptron (MLP) model. Results show that the CNN model performs better than other models for both the subtasks.