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Satisfaction of surgical patients with nursing care

Abstract:

Patient satisfaction is an indicator of quality and well-being that, at the same time, facilitates, promotes, and guarantees high levels of health care provided by the nursing staff. General objective: To determine the satisfaction of surgical patients with nursing care in the surgical area of the Homero Castanier Crespo Hospital in the city of Azogues. Method: Quantitative, prospective, descriptive, cross-sectional, and non-experimental study, the study population was all patients of both sexes, aged between 18 and 65 years, with surgical pathologies, in the period from February to March 2021 to whom the Caring Assessment Instrument (CARE-Q) called the Caring Satisfaction Questionnaire was applied, which was indicated and used in several countries such as the United States, Australia, China, Taiwan, validated in Spanish by Nurse Gloria Sepúlveda. Utilizing the Likert scale the patient gave an opinion of the perception of agreement and disagreement and each category had a designated score from 1 to 4 points, respectively. The results reveal that the nursing staff provides optimal health care where patients express feeling satisfied, however, it is evident that there is greater satisfaction with nursing care in young women of the third level as opposed to other educational levels.