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Scheduling to maximise worker satisfaction and on-time orders

Abstract:

Two important managerial objectives incorporated in production planning are the maximisation of the on-time delivery of orders and worker satisfaction. While the maximisation of on-time deliveries has frequently been considered in past production planning research, the component of maximising worker satisfaction has typically been ignored. The assignment of workers to their preferred jobs is an important factor since it results in a productive working environment with high worker performance and a low turnover rate. This study presents a job scheduling model that considers both criteria simultaneously and derives solution approaches to generate non-dominated solutions. The solution approaches are examined under various experimental conditions to evaluate their performance. Finally, a prototype tool developed as a proof of concept is presented.