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Selection of Criteria for the Prioritization of Information Technology Services in a Neutrosophic Environment

Abstract:

Nowadays, the provision of quality service should be the main goal of service companies. Those that provide information technology services have a greater challenge since technology is rapidly updating and pleasing customers in an enjoyable way is essential. The selection of certain criteria that allow prioritizing which client an information technology service is provided to, allows optimizing the working time of developers and technicians depending on the type of service demanded. Therefore, the objective of this work is to determine what criteria are necessary to develop software that allows prioritizing information technology services. We applied the Saaty AHP multicriteria method from the neutrosophic perspective by selecting the criteria from a Pareto Diagram.