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Software Test Management to Improve Software Product Quality

Abstract:

Improving software quality is one of the desired goals of software development teams. More so, financial companies must ensure the quality of the software product to guarantee financial transactions. For this reason, this study, based on the Design Science Research (DSR) approach, establishes the research question: Does implementing a test management framework in the development process improve the quality of the software product? The paper aims to answer this question we propose a software testing framework based on the processes described in the ISO/IEC/IEEE 29119–2 standard and the documentation templates of the ISO/IEC/IEEE 29119–3 standard, which became the technical guide for the evaluation of the developed software. Furthermore, we evaluated the framework through a case study applied in a financial company in Ecuador; we also publish the testing framework artifacts in a Zenodo open data repository. The principal results show an increase in bug detection in the range of 77% to 100%, reduction of defect density in the range of 95% to 0%, and a 12.5% reduction of previously reported software failures in production environments.