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State of the art of research on quality management and sport

Abstract:

At present, intensified competition together with the need to adapt to customer demands contributes to sports organizations aiming to achieve the highest quality in the services they provide. In this way, quality has become an unavoidable aspect of sports management and an element of strategic differentiation, as it is one of the main factors influencing competitiveness. The aim of this chapter is to provide a current picture of the scientific literature relating to quality management in the sports field in order to know who, what, where, how, and how much has been researched and the main lines of research followed in this field. The work methodology consists of the collection and analysis of indexed documents in the multidisciplinary database Scopus (Elsevier), by using an advanced search of terms. Eighty-six publications were analyzed and it was observed that it was not until 2009 when there was a real increase in scientific production on quality management in the sports field.