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Strategic management and sustainable organizations: A path driven by technology

Abstract:

At present, organizations operate in a changing environment, requiring truthful and timely information to make changes in their conduct that allow their sustainability over time. This research consists of systematizing the strategic management process based on a balanced scorecard for the administrative processes of the Integrated Security Service ECU 911 Ibarra Center, establishing indicators by areas and perspectives that support decision making. It is a descriptive, applied research, with non-experimental design and mixed approach. Observation, interview and survey were used as information gathering techniques. The system was developed using Extreme Programming methodology (XP), PHP language, YII framework, MySQL database, Higcharts and PHO storm. The strategic management software built generates reports dynamically, improving visualization, decreasing response times and reducing errors. More than 80% of users express the utility of the tool.