The body language of the social worker and its influence on the quality of care

Abstract:

The objective of this study was to identify the body language of the social worker in the quality of care provided to users of the Hospitals of Manta and Portoviejo. For this, a survey was applied to 260 users of Manta and 285 users of Portoviejo attended in these health houses, which allowed to measure the degree of satisfaction that the user perceives with respect to the quality of service provided by the social worker, considering the result made using the servqual instrument, which determined that there is a high level of satisfaction. Conclusion obtained when analyzing the results of applying the questionnaire, where each indicator was analyzed in a consolidated manner. However, in the observation made to social work professionals, the need to implement a care manual that provides quality and warmth to the user was evident. In addition, it is necessary to analyze the conditions that the institution provides for the development of work activities, and especially aspects related to communication and language, body posture, gestures and expressions of the social worker. We consider that this study contributes to the analysis of the adequate handling of verbal and non-verbal communication that the social worker uses in the care she provides to users in the health sector, to improve the quality of service in the social work area.

Año de publicación:

2021

Keywords:

Fuente:

google