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UML-based business process reengineering (BPR-UML) applied to IT outsourcing

Abstract:

Business Process Reengineering (BPR) is one of the current approaches organizations take to address global market pressures. BPR allows firms to analyze their internal processes with the view to developing customized goal-oriented solutions. On the other hand, Business Process Outsourcing (BPO) can be used: 1) as a tool for new processes defined by reengineering, which allows Information Technology experts to perform the business process involving that know-how; and 2) as part of a BPR, to reorient its implementation regarding quality levels and client satisfaction. This paper presents a methodological proposal that merges the BPR methodology proposed by Jacobson (1994) with Rational Unified Process (RUP). It also describes how this proposal can be applied in a BPR for IT Outsourcing in order to improve efficiency and quality levels in the corresponding business processes, specifically, the Printing Outsourcing Service (POS). This methodological proposal ensures traceability between the models proposed for the business and the features that the technological enablers should have for supporting them, thus reaching higher effectiveness in the reengineering process.