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Usability in official websites of the universities of ecuador.

Abstract:

Websites are a key component in the organizations of today’s competitive and globalized world, at the same time their usability is important in terms of meeting the needs and expectations of their users. In this scenario are the universities, whose websites are expected to cover various information needs for students, teachers, staff and alumni, who are trained or trained in them. This research presents a multicriteria heuristic evaluation based on the ISO 9241-151 standard, where the ergonomics of the man-system interaction, of the web user interfaces according to the criteria of design, presentation, search, design of content and navigation; that were applied in the construction of these sites of the 59 universities in Ecuador. Finally, the recommendations for the design of these sites are discussed and the problems detected in the usability tests are discussed.