Usability, Tested?

Abstract:

Conceptual, methodological, and professional issues that arise in the UX field's continuing effort to contribute robust information about users to product planning and design are discussed. HCI for development (HCI4D) research draws richly on the diversity of mobile uses and users that has grown immensly now that we can design mobile apps for those using low-cost devices, or even the slightly more expensive devices in which many economically disadvantaged individuals invest. The researchers encountered new lessons during the research they conducted in collaboration with Gram Vaani, a social enterprise headquartered in New Delhi. Prior familiarization with mobile apps is something that has generally been overlooked in HCI4D work, and for good reason, since projects in this field tended also to represent the users' first interactions with mobile technologies. They also found that the users already adapted to social-networking apps like Facebook and used them on a daily basis. Not being fluent in English appeared not to be a deterrent. This learning curve may be indicative of users' agency to adapt, particularly when there is perceived value to be derived from using the application, such as how WhatsApp and Facebook provided ways to communicate and share both entertainment- and business-related content with family and friends.

Año de publicación:

2017

Keywords:

Fuente:

scopus