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eGovernment: Real democracy in digital society

Abstract:

The term eGovernment encompasses a broad set of applications designed to resolve bureaucratic issues, that is, public services or public sector-related aspects. This document defines some terms related to eGovernment and its impact on the Civil Service. We will distinguish between applications according to the agents involved and on the services they provide. These applications will also be discussed more profusely in relation to worldwide implementation, presenting the different measurements of the available level of eGovernment as a sample of the public sector's ability to provide technology services and mobility. Finally, we will highlight collateral benefits of eGovernment when combined with other emerging implementations and needs. © 2012 Springer-Verlag.