Aplicacion de un modelo híbrido de teoria de colas y algoritmo evolutivo para medir la optimizacion en el servicio de atencion al cliente en un local de comidas rápidas

Abstract:

In this paper, the analysis of the queue study is presented in order to optimize the customer service, because people wait too long to receive the service, which is likely to make the client impatient and choose to go to competition generating economic losses and bad reputation of the establishment. For the study, the problem of the “Burger Ranch” premises was taken into account in order to develop a model whose implementation includes the Evolutionary Algorithm in which it is based on the methodology of data collection in a time range of 11 am at 13 pm to perform the respective processing and analysis of these; and in turn the simulation is developed in Excel, to estimate the use of the service, according to the amount of customers that it receives daily. For the simulation, the information collected was taken into account based on the attention that was made within the service during the days of the working week, imitating the behavior observed in real life together with the hand of Artificial Intelligence, giving As a result, it is necessary to acquire two new servers to optimize 33.84% in the service system

Año de publicación:

2019

Keywords:

Fuente:

google