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Mathematical Modeling of the Dynamics of Trust in Automation

Abstract:

Trust in automation (TiA) is crucial for human-automation interactions, but traditionally measured statically via discrete survey data points. We developed a mathematical model capturing the dynamic nature of TiA, incorporating measurable components across different timescales, and validated it through experimental data. Our findings show that: (1) trust timescales are important for predicting automation usage, emphasizing trust’s key role in decision-making; (2) short-timescale trust significantly impacts overall trust dynamics, highlighting the importance of recent interactions; (3) trust levels are generally higher in highly reliable automation scenarios, though this pattern emerges after an initial evaluation period; and (4) automation type, implying varying workloads, does not significantly impact trust dynamics in highly reliable systems but fosters increased trust in lower-reliability systems. This study advances our understanding of trust dynamics in automation, contributing to more intuitive and trustworthy technology development.