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A model for productivity and systemic quality for systems development process

Abstract:

Many authors in the manufacturing industry have affirmed that "high quality levels promote high productivity levels". How is it possible to verify this affirmation for the IT sector? How to relate both concepts for the IT sector in a systemic way? The goal of this paper is to establish an initial version of a Characterization Model for the Systemic Quality and Productivity relationship in development systems; based on the Process Effectiveness and/or Efficiency, which is related to the Systemic Quality and Productivity concepts. This model allows the IT sector to access a tool for indicating the expected balance between quality and productivity levels in the development systems process in order to achieve increased market competitiveness. A model was the most important result of this research, which confirmed the initial premise: to offer a quality product with cost reduction it is necessary to increase productivity and strengthen the development process.