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BPM and requirements elicitation at multiple levels of abstraction: a review

Abstract:

Business process models can be useful for requirements elicitation, among other things. Software development depends on the quality of the requirements elicitation activities, and so adequately modeling business processes (BPs) is critical. A key factor in achieving this is the active participation of all the stakeholders in the development of a shared vision of BPs. Unfortunately, organizations often find themselves left with inconsistent BPs that do not cover all the stakeholders’ needs and constraints. However, consolidation of the various stakeholder requirements may be facilitated through the use of multiple levels of abstraction (MLA). This article contributes to the research into MLA use in business process modeling (BPM) for software requirements by reviewing the theoretical foundations of MLA and their use in various BP-oriented approaches.