BPM+: Proposal of Specialized Stakeholders Operational-Level Perspectives and their BPMN Extensions

Abstract:

Business process modeling (BPM) is a critical element in Business Process Management that enables the processes of an organization to be represented, modeled, analyzed, and improved. A novel modeling approach, BPM+, has been proposed to allow business process models to be represented not only by IT-oriented stakeholders, but also by other organization’s stakeholders as well. BPM+ proposes an abstraction hierarchy, which includes three levels of abstraction: strategic (Level 1), tactical (Level 2), and operational (Level 3). Levels 1 and 2 have been evaluated in previous research, while Level 3, the operational level, still requires refinement and evaluation. To describe the unique concepts of level 3, which emerge when modeling the needs of a specialized stakeholder, we illustrate an IT security incident response operation process represented in BPMN; in this work we will evidence the need of BPMN …

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