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A progressive web application for control and reading of water meters

Abstract:

This paper synthesizes the results obtained from a summative usability study considering the effectiveness, efficiency, and subjective user satisfaction conducted with a new progressive web application for Public control and reading of water meters’ information. Eleven participants tested a prototype of the mobile application. For the user experience we are used the IBM Computer System Usability Questionnaire (CSUQ). As complement we are used the Microsoft Desirability Toolkit. We report empirical results based on subjective usability perception and selft-reported feed-back. The results suggest that the evaluated application is useful, efficient, easy to use and its interface acceptable. However, the main findings of the study show that the quality of the information is a critical aspect to ensure a good usability of the mobile application. Consequently, we suggest some recommendations in order to improve the quality of the information.