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COLLECTIVE EMOTIONAL INTELLIGENCE IN IT FIRMS:THE ROLE OF SUBJECTIVE WELL-BEING AND HAPPINESS

Abstract:

This paper addresses collective emotional intelligence as a construct that establishes a relationship among members of an organisational community and how this is a path for improving firms' performance. It is based on the premise that several factors influence the selected to solve a problem in any decision-making process. In addition to analysing the practical values that the information provides, it is also subject to the emotional responses that the decision-makers may have. These samples make up the emotional intelligence transferred from individuals and their organisational interactions to the organisation itself. This paper seeks to find the relationship between the variables of Collective Emotional Intelligence (CEI) with Subjective Well-Being (SWB) and Perceived Happiness (HP). To this end, a data collection instrument was applied to 384 workers in technology-based companies in northern Mexico. A descriptive, correlational, and multivariate analysis, including SEM study, was carried out to validate the hypotheses. The results validate the importance of SWB and HP in developing CEI and suggest specific actions on workers' perceptions. These actions meet expectations and requirements expressed by workers and aim to increase organizational intelligence and CEI to improve decision-making.