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Certification happiness management: An integral instrument for human resources management in post-COVID-19 era

Abstract:

Technological advance and its influence on organisations, their performance and their responses to the stakeholders has been the subject of continuous research. It entirely affects such organisations' human capital, which will require being innovative and proactive. This can be achieved through happy human resources at work. Happiness and more efficient results constitute a well-argued binomial throughout the literature. Efficiency in organisations has been addressed, among other diverse approaches, by establishing specific standards that have ensured the overall quality of their production/performance system. These standards are reflected into different certifications, extended and internationally recognised as quality symbols (ISO, TQM, etc.). However, and although all of them include human resource management, there is still no regulation at that level dedicated to the quality of performances by achieving a happy staff on their tasks. This work aims to reduce this gap, proposing the Certification Happiness Management (CHM).