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Advances in Intelligent Systems and Computing(1)
IBIMA Business Review(1)
Innovations and Advances in Computer Sciences and Engineering(1)
RISTI - Revista Iberica de Sistemas e Tecnologias de Informacao(1)
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Ciencias de la computación(3)
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Programación informática, programas, datos, seguridad(2)
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Applying business process modeling to improve IT incident management processes in a public entity in Peru
ArticleAbstract: Business models used to improve current operations and tasks within private and public organizationsPalabras claves:Business process modelling, HELP DESK, Incident Management, IT Service ManagementAutores:Alonso I.A., Cristian Mera Macias, Pascal M.P.Fuentes:googlescopusDesigning an IT artifact: Framework for the entire process of IT demand management
Conference ObjectAbstract: This paper presents a proposed IT artifact, denominated framework for the entire process of IT DemanPalabras claves:Business, Corporate governance of It, IT artifact, IT demand management framework, Main activities, Phases for IT-DM, Sub-activitiesAutores:Alonso I.A., E. Tovar, Verdún J.D.C.Fuentes:scopusProject prioritization as a key element in IT strategic demand management
Conference ObjectAbstract: This paper describes demand management and its life cycle, taking into account the IT priorities modPalabras claves:Autores:Alonso I.A., E. Tovar, Verdún J.D.C.Fuentes:scopusSoftware tool for the automation of the construction of a catalogue of information technology services
ArticleAbstract: The construction of the information services catalogue is an activity that has been carried out usinPalabras claves:IT Services Catalog, IT services management, Machine learningAutores:Alonso I.A., Cristian Mera Macias, Daniela Vera VélezFuentes:scopus