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Assessment of contributions of the methodology for the construction of a catalog of information technology services aimed at public entities
ArticleAbstract: Several field studies have shown low levels of implementation of this type of catalog in organizatioPalabras claves:IT Services, IT Services Catalog, IT services management, Machine learningAutores:Alonso I.A., Cristian Mera MaciasFuentes:googlescopusBridging the gap between technology and business within corporate governance of enterprise: Focus areas of special attention in the technology domain
Conference ObjectAbstract: This paper describes the importance of technology within the corporate governance of companies, reprPalabras claves:Business architecture, Corporative governance, demand management, Enterprise architecture, It architectureAutores:Alonso I.A., E. Tovar, Verdún J.D.C.Fuentes:scopusApplying business process modeling to improve IT incident management processes in a public entity in Peru
ArticleAbstract: Business models used to improve current operations and tasks within private and public organizationsPalabras claves:Business process modelling, HELP DESK, Incident Management, IT Service ManagementAutores:Alonso I.A., Cristian Mera Macias, Pascal M.P.Fuentes:googlescopusDescription of the structure of the IT demand management process framework
ArticleAbstract: IT demand management is considered as one of the key IT governance processes for business success anPalabras claves:Business, Corporate governance of It, IT artifact, IT demand management framework, Main activities, Phases of IT-DM, Sub-activitiesAutores:Alonso I.A., Carrillo Verdun J., E. TovarFuentes:scopusDesigning an IT artifact: Framework for the entire process of IT demand management
Conference ObjectAbstract: This paper presents a proposed IT artifact, denominated framework for the entire process of IT DemanPalabras claves:Business, Corporate governance of It, IT artifact, IT demand management framework, Main activities, Phases for IT-DM, Sub-activitiesAutores:Alonso I.A., E. Tovar, Verdún J.D.C.Fuentes:scopusFactors Influencing the Implementation of IT Governance in Public Universities
Conference ObjectAbstract: Information Technologies are the key assets within any public or private organization, these assetsPalabras claves:FACTORS, higher education, It governance, universitiesAutores:Alonso I.A., Barra Garcia N.A., Carrillo Verdun J., E. TovarFuentes:scopusField study of the management of the IT services catalog in public organizations in the Manabí province, Ecuador
Conference ObjectAbstract: The catalog of Information Technology (IT) services is a structure where the IT services are identifPalabras claves:IT service catalog, IT Service Management, IT service portfolioAutores:Alonso I.A., Cristian Mera MaciasFuentes:googlescopusEvaluation of the management of the Information Technology Services Catalog in public organizations in the province of Manabí, Ecuador
Conference ObjectAbstract: The catalogue of Information Technology (IT) services is a structure where the identified IT servicePalabras claves:IT demand management, IT Service Management, IT service portfolio, IT services catalog managementAutores:Alonso I.A., Cristian Mera Macias, Daniela Vera VélezFuentes:scopusIT, senior executives and board of directors contribute to the success of the business: Implicates on the it demand process - Life cycle
Conference ObjectAbstract: This paper describes the importance of the Information Technology (IT), senior business executives aPalabras claves:Board of directors, Demand process life cycle, IT demand process, It governance, IT governance elements, Senior executivesAutores:Alonso I.A., E. Tovar, Verdún J.D.C.Fuentes:scopusOverview of service and deployment models offered by Cloud Computing, based on International Standard ISO/IEC 17788
ArticleAbstract: Cloud Computing offers services over the Internet to support business processes, based on deploymentPalabras claves:Applications, Cloud computing services models, Deployment models, Infraestructure, IT demand management, PlatformAutores:Alonso I.A., Jorge Herrera-Tapia, Washington Xavier Garcia-QuilachaminFuentes:googlescopus