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Personalized service and brand equity in family business: A dyadic investigation
ArticleAbstract: Family business owners are crucial in building personal relationships with customers and in supportiPalabras claves:Brand Equity, Collective organizational citizenship behavior, Family business owners, Job demands-re-sources theory, Personalized services, Work overloadAutores:Alonso-Dos-santos M., Contreras O.L., Franklin Velasco Vizcaíno, Lanchimba CintyaFuentes:googlescopusThe role of experience and trustworthiness on perception sustainable touristic destinations
ArticleAbstract: The main objective of this research is to analyze the influence of tourist experiences on the percepPalabras claves:EXPERIENCE, perception, Sustainable, TOURISM, TrustworthinessAutores:Alonso-Dos-santos M., Carvajal-Trujillo E., Daniel Quezada Arboleda, Torres-Moraga E.I.Fuentes:scopus