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Architecture proposal of help desk based on the framework ITIL 3.0
Conference ObjectAbstract: This article focuses on analyzing incident management through the use of the ITIL Information TechnoPalabras claves:Incidence, ITIL, Technological servicesAutores:Lorena Elizabeth Conde Zhingre, Pablo Alejandro Quezada-Sarmiento, Wilmar HernandezFuentes:googlescopusGPON as a contribution to the construction of Smart Cities
Conference ObjectAbstract: The transformation process of a smart city requires a technological and connectivity platform that aPalabras claves:component, formatting, Headings, Style, STYLINGAutores:Carlos Patricio Navarro-Peñaherrera, Lorena Elizabeth Conde Zhingre, Pablo Alejandro Quezada-Sarmiento, Wilmar HernandezFuentes:scopus