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International Journal of Services, Economics and Management(1)
Polish Journal of Management Studies(1)
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Quality management and customer satisfaction in a tourist destination, a structural equation analysis
ArticleAbstract: The paper is based on the premise that customers aspire to achieve maximum satisfaction of the produPalabras claves:Customer satisfaction, Quality management, Structural equation analysis, TOURISM, Tourist destinationAutores:Alexander Sánchez-Rodríguez, Gelmar García-Vidal, Reyner Pérez-Campdesuñer, Rodobaldo Martínez-VivarFuentes:scopusNeural networks to analyse the incidence of customer satisfaction in their loyalty in a tourist destination
ArticleAbstract: The relationship between levels of satisfaction experienced and its expression in future projected bPalabras claves:Customer satisfaction, Loyalty, Neural networks, Tourist destinationAutores:Alexander Sánchez-Rodríguez, Gelmar García-Vidal, Reyner Pérez-Campdesuñer, Rodobaldo Martínez-VivarFuentes:googlescopusStructural equation model: Influence on tourist satisfaction with destination atributes
ArticleAbstract: Purpose - To present a model that expresses the relationships observed between a set of independentPalabras claves:Customer satisfaction, Structural equation model, TOURISM, Tourist destinationAutores:Alexander Sánchez-Rodríguez, Gelmar García-Vidal, Reyner Pérez-Campdesuñer, Rodobaldo Martínez-VivarFuentes:googlescopus