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Diagnosis of job satisfaction in a hospital assistance service

Abstract:

Introduction: The organizations recognize human resources as their most important asset because they contribute to consolidate the results and represent a competitive edge, hence the need of having increasingly satisfied workers at work posts. The health sector has set to increase the levels of job satisfaction among its workers. Objective: To diagnose job satisfaction at a hospital assistance service. Methods: A quasi-experimental study was made. The sample consisted of 301 workers who were directly linked to health care services at the hospital. The methodology combined use of surveys to diagnose job satisfaction, direct observation, individual and group interviews to delve into the results. The study included analyses by service and by occupational category to hospital assistance services were diagnosed. Results: The results of the diagnosis proved that the highest incidence variables in hospital were those associated to moral and material incentives, working conditions and working/rest system. Nursing reached the lowest scoring in the job satisfaction diagnosis. These results gave rise to a strategy aimed at improving the organization. Conclusions: The hospital assistance service shows job satisfaction levels which are not very positive. Based on the analysis of the causes of lack of job satisfaction, a strategy is drawn for progressive improvement of the organization.