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Framework for User Experience Evaluation in MOOC Platforms

Abstract:

User Experience (UX) from the simplest perspective is defined in how people feel when using a product or service, which is fundamental to the success or failure of any product in the market. On the other hand, Massive Open Online Courses (MOOCs) have become one of the most popular trends in the field of education, reaching great popularity among several universities, which offer MOOCs through prestigious platforms, however, most of them do not meet the expectations and satisfaction of users, and mechanisms have not yet been designed to comprehensively measure the UX in these platforms. Therefore, the objective of this paper is to develop a comprehensive framework for the evaluation of UX in MOOC platforms from a technological point of view, after a systematic review of the literature to identify the most frequently applied and/or important evaluation approaches, which are analyzed and organized according to the following components: technological criteria and MOOC indicators, type of users, UX dimensions and UX factors. Through this approach it is possible to evaluate the UX in individual components, compare it between similar products and measure it over time.