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Video Conferencing Platforms for Learning: Which is the Best Platform?

Abstract:

Due to the COVID-19 pandemic, the education field was forced to develop virtual learning environments on videoconferencing platforms. The most used videoconferencing platforms are Microsoft Teams, Zoom, Google Meet, and WhatsApp. This article aims to identify the perceptions that teachers have when using these platforms to determine which platform is the most optimal for developing the activities. The study involved 33 male and female teachers working at the high school and university levels. They responded to a survey that evaluated various aspects of four videoconferencing platforms: Microsoft Teams, Zoom, Google Meet, and WhatsApp. The aspects evaluated were usability, platform design, benefits of the application for learning, and platform reliability. According to research results, survey participants said that, according to their perceptions, the best videoconferencing platform for the development of online classes is Zoom; WhatsApp, and Zoom are the easiest applications to learn to use; Google Meet is the most difficult to learn to use; and Zoom has the best interface design. The video conference platform that offers the best benefits for the teaching–learning process is Zoom. WhatsApp offers the least benefits in relation to the others. Based on the results, it can be stated that, according to the perceptions of the teachers surveyed, the platform that offers the best benefits in the areas evaluated is Zoom.